The service provides immediate deescalation and conflict resolution services from licensed mental health therapists to families, youth, and communities during a police encounter-and reduces the average call time for a police officer from two or three hours to just 76 minutes. Police officers experience benefits too, through saved time, improved safety, and peace of mind.įor example, the report describes Heartland Family Service, a crisis mediation team in Sarpy County, Nebraska developed in 2015. But young people aren’t the only ones who benefit from diversion strategies. Vera’s recent report, It Takes a Village: Diversion Resources for Police and Families, details how diversion programs provide families and communities resources to keep young people safe, on track, and out of the criminal justice system.
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